Privacy Policy

What Information We Collect

We collect the following categories of information:

Contact Information: name, email address, phone number, and property address, typically provided when you request a quote or contact us.

Service Information: details about your property and the services you request (e.g., yard size, service type, scheduling preferences).

Device and Usage Information: IP address, browser and device type, pages viewed, and similar technical information collected automatically when you use the Site.

Communications: records of calls, texts, and emails exchanged with our team.

How We Use Your Information

We use the information we collect to: provide, schedule, and bill for our lawn care and landscaping services; respond to quote requests and customer service inquiries; send you service-related communications (including SMS text messages, calls, and emails, as described below); improve and maintain our Site; and comply with legal obligations. We do not use your information for any purpose incompatible with these stated uses.

SMS / Text Messaging Program — Opt-In Details

If you submit our online quote request form, you will be presented with two separate, unchecked-by-default consent checkboxes before you can complete your request:

1. Transactional messages (required to proceed): “I consent to receive transactional messages from Troops Mowing about my quote/service. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out.”
2. Marketing and promotional messages (optional — does not block form submission): “I consent to receive marketing and promotional messages from Troops Mowing. Message frequency varies. Msg & data rates may apply. Reply HELP for help or STOP to opt-out.”

By checking either box, you provide your express written consent to receive automated SMS text messages from Troops Mowing, LLC at the phone number provided, for the purposes described above. Message frequency varies based on your service activity and preferences. Message and data rates may apply, depending on your mobile carrier plan. Consent to receive marketing text messages is never required as a condition of receiving a quote or purchasing any service.

To stop receiving text messages at any time, reply STOP to any message. For assistance, reply HELP or contact us using the information in the “Contact Us” section below. We use CoPilot CRM (backed by Twilio) and RingCentral to send and manage these communications.

No Sharing of SMS Opt-In Data (Important)

We do not share, sell, rent, or disclose your mobile phone number or SMS opt-in consent status with any third party for their own marketing or promotional purposes. Your phone number and text messaging consent are used solely by Troops Mowing, LLC, and by service providers who send messages on our behalf (such as our SMS and CRM platform providers), strictly to deliver the communications you have consented to receive. This information is never sold, rented, or shared with unaffiliated third parties for their independent marketing use.

Cookies and Tracking Technologies

We and our service providers use cookies and similar tracking technologies on the Site. “Session cookies” are temporary and are deleted when you close your browser. “Persistent cookies” remain on your device for a set period to remember your preferences across visits. “Third-party cookies” may be placed by analytics or advertising partners, such as Google Analytics, to help us understand Site usage and improve our services. You can disable cookies through your browser settings, though some Site features may not function properly if you do so. For more detail, see our separate Cookie Policy.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, alteration, or disclosure, including working with reputable service providers (such as CoPilot CRM, Twilio, and RingCentral) that maintain their own industry-standard security practices. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

You may, at any time: request confirmation of what personal information we hold about you; request a copy of the information you provided to us; request correction of inaccurate information; request deletion of your information, subject to legal or operational retention needs; object to or request restriction of certain processing; and unsubscribe from text messages by replying STOP, or from marketing emails using the unsubscribe link provided. To exercise any of these rights, contact us using the information below and we will respond within a reasonable time.

Children's Privacy

Our Site and services are not directed to individuals under 18 years of age. We do not knowingly collect personal information, or enroll anyone in our SMS program, from anyone under 18. If you believe a minor has provided us information without appropriate consent, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated “Last Modified” date at the top of this page. Your continued use of the Site or our services after changes are posted constitutes your acceptance of the revised Policy.

Contact Us

If you have questions about this Privacy Policy, our SMS program, or how your information is handled, contact us at:

Troops Mowing, LLC

Email: info@troopsmowing.com

Phone: (512) 518-1471

Website: www.troopsmowing.com

This Privacy Policy should be read together with our Terms of Service, available at www.troopsmowing.com/terms-of-service.